Data Deletion Instructions

1. What Data We May Hold

If you have contacted us through our Website (www.novatnepal.com), social media pages (Facebook, Instagram, TikTok, LinkedIn, Snapchat), or WhatsApp, we may hold the following information about you:

• Your name
• Email address
• Phone number
• Any messages, inquiries, or project details you shared with us

We do not store any payment or financial information, as our Website does not process online payments or bookings.

2. How to Request Data Deletion

If you would like us to delete your personal data from our records, you can submit a request through any of the following methods:

• Email: Send a request to info@novatnepal.com with the subject line "Data Deletion Request," including your name and the contact details you used when reaching out to us.
• Phone/WhatsApp: Contact us at +977-9747856810 and request data deletion.
• Written Request: Send a request by post to our office address below.

3. What Happens After You Submit a Request

Once we receive your data deletion request, we will:

1. Verify your identity to ensure the request is legitimate and coming from the person whose data is being requested for deletion.
2. Locate and remove your personal data from our active systems and records within a reasonable timeframe.
3. Confirm to you via email or phone once the deletion has been completed.

Please note that we may retain certain information if required by law, for legitimate business record-keeping purposes, or to resolve disputes, even after a deletion request.

4. Third-Party Platforms

If you interacted with us through a third-party platform (such as Facebook, Instagram, TikTok, LinkedIn, or Snapchat), you may also need to manage or delete your data directly through that platform's own privacy settings, in addition to contacting us.